The company supporting E-Commerce enables you to enjoy the fullness of the descriptions of which are posted on its pages.
the privilege of direct contact with the products available from your computer screen quickly and easily. In order to highlight the benefits of using the internet in our daily purchases below, we set out the terms and conditions for returning defective or non-defective products.
PRODUCT REFUNDS FOR DELIVERY ERRORS
In all cases where other than the sold, in kind or in quantity, or missing property that has been previously written in agreement with the “company” is delivered, the customer returns the products for inspection and error detection.
In this case the cost of returning the products to the company as well as the costs of forwarding to the customer shall be borne by the “company” provided that the
company suggested way of return.
REFUNDS OF DEFECTIVE PRODUCTS
If the item is found to have a manufacturing defect, if confirmed by an authorized repairer who provides a good warranty
or in the event that the “company” itself directly provides a guarantee of good functioning, the following shall apply:
The warranty is provided for a limited period of time indicated on the product specification. After the end of this period or repair, replacement of the products is possible at an additional charge upon new agreement with the customer. Return of the product to be replaced should be accompanied by all the documents that came with the product (eg retail retailer, etc.) and complete packaging. If there is a defect found later in the delivery and the packaging does not exist or if the packaging of the product was received by the distributors at the time of delivery the product does not require packaging.
Returns will be made either by the Company’s personal and transport means or by courier, or at one of the stores maintained by the Company under the trademark Story B nationwide. In cases of return by courier, the customer is responsible for the shipping costs to the “company” and the “company” is responsible for the shipping costs of the replaced or repaired product. After the return of the products the defect reported by the customer is checked and then communicated with him for information on the results of the inspection. If the defect is found, repair, or replacement of the product is made, otherwise the transaction can be canceled if the product cannot be repaired in a reasonable time and the “company” cannot find another product of equivalent or better characteristics or equivalent value for the replacement. In the event of cancellation of the transaction, the original purchase is refunded in the same manner as the initial payment of the customer to the “company”. In particular, in the event of a credit card debit, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank shall subsequently take any action provided for in the contract concluded with the Client without its liability. “Company” now. The Company hereby bears no responsibility for the timing and manner in which the reversal is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by any of the “company” stores. In the event of a bank transfer payment, a reverse bank transfer will be made from the Company’s accounts to the customer.
In the event that the products are returned damaged or defective the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the customer.
PRODUCTION REFUNDS, WHICH ARE DEFECTIVE TO DELIVERY (DOA)
Returns of products considered to be defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery
to the customer. At the same time, the product should not be damaged and should have all the original documents that came with the product (eg retailer, etc.) and complete packaging. In these cases the following apply:
The product is received and checked for any defect reported by CUSTOMER. Provided that they have been previously received and checked by the Company, the item will be replaced with a similar new one, or in the event of unavailability of another new product of similar quality and price, unless the customer wishes to be replaced, the original purchase money will be refunded to the customer. The refund is done in the same way that the original payment was made to the company. In particular, in the event of a credit card debit, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank shall subsequently take any action provided for under the contract concluded with the Client without its liability. “Company” now. Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him from any “company” store. In the event of a wire transfer payment, a reverse bank transfer will be made from the company’s accounts to the customer. Shipping costs for both the return of the products to the Company and the return to the Customer of the replaced product shall be borne by the Company. In the event that the products are returned damaged or defective the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the customer.
RETURN OF NON-DEFECTIVE PRODUCTS – CUSTOMER’S RECOVERY RIGHT
THE CUSTOMER has the right to withdraw from the Purchase Contract within a period of 14 calendar days from the date of conclusion of the Contract.
service delivery (when there is such a contract), or delivery (when it comes to products) and even when there are many products in the same order from
the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal takes place under the
the following conditions:
This withdrawal is unreasonable and free of charge and if the item has already been delivered the customer must return the product exactly in the condition it received, with all of its accessories, the forms accompanying it and its packaging in excellent condition. Return of the item is accepted only if the buyer has first paid all the fees charged by the company for shipping the item and shipping costs for the item.
Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by
“company”. The refund will be refunded to the customer using the same means as the original collection. Specifically in the case of credit card debit as follows: in the event that, prior to the withdrawal and return of the item, the price has been paid to the “company” by the Bank, the “company” shall be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any action provided for under the contract concluded with the client. The Company hereby bears no responsibility for the timing and manner in which the reversal is governed by the aforementioned contract. In the case of a cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by the store in which he received the product. In the event of a wire transfer payment the refund will also be made by wire transfer to the client’s own account. The customer is liable to indemnify the “company” if it has used other than what is necessary to ascertain the nature, characteristics and operation of the goods in the space until the declaration of withdrawal. The nature, characteristics and functioning of the goods should be ascertained on the basis of the information provided on the outer packaging of each product, as well as the supplementary information provided by the ‘company’, however, without opening the product and to put the good into operation. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. If the product is opened or put into service, its value is automatically reduced as the product is classified as used and the customer is obliged to compensate the company for the depreciation of the product. The decrease in value from the opening of the packaging and consequently the classification of the product as used is considered on a case-by-case basis and is determined by the company and is usually in the range of 20% -30%. The “company” has the right to agree with the client its compensation even with mutual compensation. If the withdrawal relates to the provision of services, the customer shall pay a sum proportionate to the amount provided until the withdrawal declaration. In case the products are returned damaged or incomplete the Online Store has the right to request compensation from the customer, the amount of which will be determined by the status of the products and to make a full or partial compensation of its claim unilaterally and without any further price. vis-à-vis the customer.
Cancellation of the order can be done in the following cases:
Before completing your order, during the online process you can back up and delete the quantities of products from the shopping cart by pressing the ‘Remove’ button.Even if you have completed your online order but the product has not yet been shipped you can cancel by calling Tel. 2241032012. If you have received the product you can contact Tel. 2241032012, or via our website’s email form and after explaining why you want to cancel your order, our partner will immediately inform you of your options. If your order has already been invoiced and you still want to cancel it you must provide your order details at Tel. 2241032012.