The withdrawal statement is made in writing or electronically and the company is obliged to send confirmation of receipt of the withdrawal statement upon receipt. Following the declaration of withdrawal, the “company” is obliged to pay the price received within 14 days of receipt of the products.

storyb.gr is an online shop selling products created by the company “STORY B STYLE & FASHION IKE TRADE CLOTHING” (hereinafter “The Company”) based in Rhodes, Amerikis no. 93, (ΑΦΜ800818740) e-mail info@storyb.gr. The following terms and conditions will apply to the use of the Story B online store at www.storyb.gr. Any user who enters and transacts or makes use of the online store services (hereinafter referred to as “visitor” and / or “user” or “customer” for short) if restricted to visiting the store only or ordering and selling products, and services) is hereby endorsed and unequivocally endorses the terms herein set forth, without any exception. If a user does not agree to these terms, then it is his responsibility to refrain from visiting, using the site, as well as from any transaction or use of online store services. The Company reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store, at any time it deems it necessary, and undertakes to inform consumers of any changes, through the pages of this website shop. Contracts through the online store are drawn up in Greek.

INFORMATION AND PRODUCTS PROVIDED

The “company” commits itself to the accuracy, truthfulness and completeness of the information provided in the online store regarding the identity of the “company” as well as the transactions provided through the online store. An individual undertaking, in good faith, is not responsible for and is not bound by electronic records made by mistake / omission in the course of common experience and is entitled to rectify them whenever it realizes their existence.

LIMITATION OF LIABILITY

The Company in the context of its transactions by the online store is not responsible and is not liable for any damages or damages arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products on display in the online store, but it informs on the basis of the availability data whether or not the customer is interested and undertakes to inform customers of any unavailability in the event of a change in the timing. bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the “exactly as they are”. Under no circumstances shall the Company be liable in civil or criminal liability for any damage (positive, special or consequential, which is indicative and not restrictive, divisive and / or cumulative in the loss of profits, data, lost profits, pecuniary satisfaction, etc.) which will be a visitor to the online store or a third party for reasons related to the operation or not and / or use of the site and / or inability to provide services and / or products and / or information made available by him and / or by any non-payment current third-party interventions on products and / or services and / or information available through it.

INTELLECTUAL PROPERTY RIGHTS

All content of the online store, including distinctive titles, marks, pictures, graphics, photographs, drawings, texts, etc. are the intellectual property of the “company” and are protected under the relevant provisions of Greek law, European law and international treaties or the intellectual property of third parties for which the “company” is licensed for its own exclusive needs and operation of the online store.Any copying, transferring or derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, reproduction, uploading, announcement, dissemination or transmission, or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the “company” or any other copyright holder. The names, images, logos and badges listed and described in the Story B Online Store or the “Company” or Third Party Products or Services constitute the “Company” or Third Party Assets, respectively, protected from the relevant trademark laws. Their use in the online store under no circumstances grants them permission or right to use them by third parties.

USER RESPONSIBILITY

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and in accordance with the rules of good faith and conduct. It is obliged not to use the Story B online store for: 1. sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal for any reason, causing any harm to or harming the Company; or to any third party that infringes the privacy or confidentiality of any person’s information 2. sending, publishing, e-mailing, or transmitting in any other way any content that infringes on users’ morals, social values, sexuality, etc. 3. send, publish, e-mail, or otherwise transmit any content for which users are not permitted to transmit in accordance with applicable law or conventions (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationship or covered by confidentiality agreements), 4. send, publish, e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any kind; 5. sending, publishing, sending by e-mail or transmit in any other way any material that contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or equip any function any software or computer hardware, 6. willful or unintentional infringement of applicable laws or regulations, 7. harassing third parties in any way; 8. collecting or storing personal data about other users.

LIMITED LICENSE

Story B, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, restricted right of access, use and presentation of this site and its contents. This License is not a transfer of title to the Website and its components and is subject to the following restrictions: (1) You must retain all copies of the Website and its components, all copyright and other proprietary notices; and (2) you may not modify the Website and its details in any way, or reproduce or publicly display, or distribute or otherwise use the Website and its information for any public or commercial purpose, unless otherwise permitted herein .

LINKS TO THE WEBSITE WWW.STORYB.GR

The links included in the online store lead to pages of the store or in some cases lead the user to switch from the online store to third party websites, businesses, etc. These linked websites are not under the control of the Company and the Company is not responsible for the contents of any such website or any link contained in a linked website, or for any changes or updates to such websites. The Company is not responsible for Internet broadcasting or any form of transmission received from any linked website. The company provides these links to its online store only to facilitate the use of the online store, their use is not mandatory for the visitor / customer, and the fact that they are in the online store does not imply that the company endorses or accept their content.

CUSTOMER RECOGNITION

Two passwords are used for your identification: the Password (e-mail or username) and the Personal Security Code (password), which provide you with secure access every time you use them. In addition, you can change your Personal Security Code (password) and your email address as often as you like. You are solely responsible for maintaining and concealing the privacy of your information from third parties, as you are the only one who has access to it. Should you lose your IDs or leak to an unauthorized person, you should notify us immediately, otherwise the online shop bears no responsibility.

For security reasons, it is advisable to change your password at regular intervals and to avoid the use of easily detectable passwords. Finally, you can use symbols in addition to letters and numbers to create a password.

SECURITY OF THE TRANSFER OF YOUR PERSONAL DATA

We use the SSL Connection encryption protocol to better protect your data transfer privacy.

REFUND POLICY

The company supporting E-Commerce enables you to enjoy the fullness of the descriptions of which are posted on its pages.
the privilege of direct contact with the products available from your computer screen quickly and easily. In order to highlight the benefits of using the internet in our daily purchases below, we set out the terms and conditions for returning defective or non-defective products.

PRODUCT REFUNDS FOR DELIVERY ERRORS

In all cases where other than the sold, in kind or in quantity, or missing property that has been previously written in agreement with the “company” is delivered, the customer returns the products for inspection and error detection.

In this case the cost of returning the products to the company as well as the costs of forwarding to the customer shall be borne by the “company” provided that the
company suggested way of return.

 

REFUNDS OF DEFECTIVE PRODUCTS

If the item is found to have a manufacturing defect, if confirmed by an authorized repairer who provides a good warranty
or in the event that the “company” itself directly provides a guarantee of good functioning, the following shall apply:
The warranty is provided for a limited period of time indicated on the product specification. After the end of this period or repair, replacement of the products is possible at an additional charge upon new agreement with the customer. Return of the product to be replaced should be accompanied by all the documents that came with the product (eg retail retailer, etc.) and complete packaging. If there is a defect found later in the delivery and the packaging does not exist or if the packaging of the product was received by the distributors at the time of delivery the product does not require packaging.

Returns will be made either by the Company’s personal and transport means or by courier, or at one of the stores maintained by the Company under the trademark Story B nationwide. In cases of return by courier, the customer is responsible for the shipping costs to the “company” and the “company” is responsible for the shipping costs of the replaced or repaired product. After the return of the products the defect reported by the customer is checked and then communicated with him for information on the results of the inspection. If the defect is found, repair, or replacement of the product is made, otherwise the transaction can be canceled if the product cannot be repaired in a reasonable time and the “company” cannot find another product of equivalent or better characteristics or equivalent value for the replacement. In the event of cancellation of the transaction, the original purchase is refunded in the same manner as the initial payment of the customer to the “company”. In particular, in the event of a credit card debit, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank shall subsequently take any action provided for in the contract concluded with the Client without its liability. “Company” now. The Company hereby bears no responsibility for the timing and manner in which the reversal is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by any of the “company” stores. In the event of a bank transfer payment, a reverse bank transfer will be made from the Company’s accounts to the customer.

In the event that the products are returned damaged or defective the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the customer.

PRODUCTION REFUNDS, WHICH ARE DEFECTIVE TO DELIVERY (DOA)

Returns of products considered to be defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery
to the customer. At the same time, the product should not be damaged and should have all the original documents that came with the product (eg retailer, etc.) and complete packaging. In these cases the following apply:

The product is received and checked for any defect reported by CUSTOMER. Provided that they have been previously received and checked by the Company, the item will be replaced with a similar new one, or in the event of unavailability of another new product of similar quality and price, unless the customer wishes to be replaced, the original purchase money will be refunded to the customer. The refund is done in the same way that the original payment was made to the company. In particular, in the event of a credit card debit, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank shall subsequently take any action provided for under the contract concluded with the Client without its liability. “Company” now. Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him from any “company” store. In the event of a wire transfer payment, a reverse bank transfer will be made from the company’s accounts to the customer. Shipping costs for both the return of the products to the Company and the return to the Customer of the replaced product shall be borne by the Company. In the event that the products are returned damaged or defective the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the customer.

RETURN OF NON-DEFECTIVE PRODUCTS – CUSTOMER’S RECOVERY RIGHT

THE CUSTOMER has the right to withdraw from the Purchase Contract within a period of 14 calendar days from the date of conclusion of the Contract.
service delivery (when there is such a contract), or delivery (when it comes to products) and even when there are many products in the same order from
the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal takes place under the
the following conditions:
This withdrawal is unreasonable and free of charge and if the item has already been delivered the customer must return the product exactly in the condition it received, with all of its accessories, the forms accompanying it and its packaging in excellent condition. Return of the item is accepted only if the buyer has first paid all the fees charged by the company for shipping the item and shipping costs for the item.

Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by
“company”. The refund will be refunded to the customer using the same means as the original collection. Specifically in the case of credit card debit as follows: in the event that, prior to the withdrawal and return of the item, the price has been paid to the “company” by the Bank, the “company” shall be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any action provided for under the contract concluded with the client. The Company hereby bears no responsibility for the timing and manner in which the reversal is governed by the aforementioned contract. In the case of a cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by the store in which he received the product. In the event of a wire transfer payment the refund will also be made by wire transfer to the client’s own account. The customer is liable to indemnify the “company” if it has used other than what is necessary to ascertain the nature, characteristics and operation of the goods in the space until the declaration of withdrawal. The nature, characteristics and functioning of the goods should be ascertained on the basis of the information provided on the outer packaging of each product, as well as the supplementary information provided by the ‘company’, however, without opening the product and to put the good into operation. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. If the product is opened or put into service, its value is automatically reduced as the product is classified as used and the customer is obliged to compensate the company for the depreciation of the product. The decrease in value from the opening of the packaging and consequently the classification of the product as used is considered on a case-by-case basis and is determined by the company and is usually in the range of 20% -30%. The “company” has the right to agree with the client its compensation even with mutual compensation. If the withdrawal relates to the provision of services, the customer shall pay a sum proportionate to the amount provided until the withdrawal declaration. In case the products are returned damaged or incomplete the Online Store has the right to request compensation from the customer, the amount of which will be determined by the status of the products and to make a full or partial compensation of its claim unilaterally and without any further price. vis-à-vis the customer.

ORDER CANCELLATION

Cancellation of the order can be done in the following cases:
Before completing your order, during the online process you can back up and delete the quantities of products from the shopping cart by pressing the ‘Remove’ button.Even if you have completed your online order but the product has not yet been shipped you can cancel by calling Tel. 2241032012. If you have received the product you can contact Tel. 2241032012, or via our website’s email form and after explaining why you want to cancel your order, our partner will immediately inform you of your options. If your order has already been invoiced and you still want to cancel it you must provide your order details at Tel. 2241032012.

PAYMENT METHODS

– Credit card payment. (Only VISA, MAESTRO, ELECTRON, MASTERCARD, DINERS are accepted in our online store.
Cash / credit card payment in-store:
-Payment with PayPal.
-Viva Payments
-Payment with Cash on Delivery:
Make your purchases and pay upon receipt to the Courier employee. The charge is € 2 per shipment.
-Payment by cash deposit.
Following the instructions for your purchase, choose Bank Deposit as your payment method.

PIRAEUS BANK:

Beneficiary: Story B Style & Fashion IKE
Log No: 5700086360829
IBAN: GR76 0172 7000 0057 0008 6360 829
Once you have completed your deposit, please send the payment copy to: info@storyb.gr, for more immediate information and to send your order. For your convenience and faster delivery of your order, please include in the repository the order code and the name given at the time of its creation. In order to start the process of shipment of products after depositing with a bank, the deposited amount should be displayed in the company’s account and the details should be identified. This process requires the contribution of the individual bank and may therefore delay the process of shipping the products.

For heavy and bulky items that you want to deliver to you the shipment is done exclusively with a shipping agency, which does not accept cash on delivery. However, if you still wish to ship with a courier company, there will be an additional charge due to the volume of the order.

SHIPPING / FREE SHIPPING COSTS

When your order exceeds 50 euros you will not be charged shipping costs anywhere in Greece. For orders under € 100 shipping costs are € 4.50 excluding inaccessible areas.

ORDER DELAY

All products displayed in our online store www.storyb.gr are in stock sufficient to meet the needs of our customers. Your order may be delayed for the following reasons:

Bank Deposit.
For your convenience and faster delivery of your order, please state the order code and order
name given when it was created. To begin the process of shipment of products after depositing with a bank, it must appear
the amount deposited in the company account and identify the details. This process requires the contribution of the individual bank and may therefore delay the process of shipping the products.

Supplier delayed shipping:
in order to offer you a variety and competitive prices, order our products from a wide list of suppliers, Greek and foreign. However, it is often the case that an order is delayed in charging or shipping. In such cases we will contact you and ask if you want to
Deliver the order without this product or replace it with another one we recommend. We will ship this item immediately upon receipt to our warehouses.

The product you have ordered has already been removed and is not available:
products available through our online shop often have the effect of announcing that they are removing certain products unannounced. And in this case, the “company” man will contact you to provide you with alternatives.

When extreme weather events or strikes occur and generally in cases of force majeure affecting smooth transportation and delivery.
Finally, in any case where you cannot be contacted (by phone or by email) to troubleshoot any problems, regarding your order or payment. For example, when your information you entered is not properly updated. In any case, we are at your disposal at our e-mail address www.storyb.gr.

 

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